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SERVICE TERMINATION AND REFUND POLICY ON 1ZONE

This Policy governs the termination of services and refunds for Event Participants using the services provided on the 1Zone e-commerce trading platform ("1Zone").

1. Cases of service termination

A service may be terminated in the following cases:

  • The Event Participant requests termination or cancellation of the service under the conditions applicable to each service, ticket or event;
  • The term of use of the service expires;
  • The Event Organiser cancels, terminates or is unable to continue providing the service;
  • 1Zone or the Event Organiser terminates the service because the Event Participant has breached the Terms of Use or the conditions of the service;
  • Other cases under the agreement between the parties or under the law.

Termination of a service does not affect the rights and obligations that arose before the time of termination.

2. Time of termination and service fees

Where the Event Participant is the party requesting termination, the service terminates from the time 1Zone or the Event Organiser confirms the termination request, unless the conditions of the particular service specify another time.

For services the Event Participant has paid for in advance, refunds and related fees are handled under the policy of the service, the Event Organiser's policy and the law.

Fees validly incurred before the time of termination may not be refundable, unless the Event Participant is entitled to a refund under the applicable policy or the law.

3. Service termination process

An Event Participant wishing to terminate a service should:

Step 1: Submit the termination request through the support function on 1Zone, by email to support@eventista.vn, or via the Hotline at 0832338688.

Step 2: Provide the account details, the order/ticket code, the service to be terminated and the reason for termination (if any).

Step 3: 1Zone receives the request, checks the termination conditions and responds with the outcome.

1Zone acknowledges receipt of the request within 01 working day from receiving a request containing complete information.

Where the request meets the termination conditions, 1Zone and/or the Event Organiser terminates the service and notifies the Event Participant within a timeframe appropriate to each type of service.

4. Refunds upon service termination

Where the Event Participant is entitled to a refund, the amount is returned using the payment method the Event Participant used for the transaction, unless otherwise agreed or where the payment method does not support refunds.

The refund timeframe depends on the bank, the payment intermediary and the payment method used.

For services provided directly by the Event Organiser, refunds are carried out under the Event Organiser's policy and/or the agreement between the parties. 1Zone supports the receipt and handling of requests within the scope of its responsibilities.

Where a service is terminated due to the fault of 1Zone or the Event Organiser and the Event Participant is entitled to a refund, the refunded amount is handled in accordance with the law and the policy applicable to the service.

5. Contact information

All service termination and refund requests are received through:

EVENTISTA COMPANY LIMITED

Hotline: 0832338688

Email: support@eventista.vn

Website: 1zone.vn

This Policy is published on 1Zone and applies from the date it is posted on the platform.