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POLICY ON THE METHOD OF SERVICE PROVISION ON 1ZONE

This Policy sets out how the services offered on the 1Zone e-commerce trading platform ("1Zone") are provided and used.

1. Services used directly on 1Zone

Services provided and used directly on 1Zone are delivered through 1Zone's website and/or application.

Users may use the functions applicable to each service, including registration, ticket purchase, ticket management, participation in voting, and other features 1Zone provides.

Users may use the services on electronic devices with an Internet connection and a browser or application compatible with the 1Zone system.

Unless otherwise notified, each account may only be used on devices under the account holder's control. 1Zone may limit or suspend access where it detects a breach of the Terms of Use, conduct affecting the system, or signs of fraud.

The term of use of each service is determined by the information published at the time the service is registered, purchased or used.

2. Services booked in advance and used later

For event tickets or services that are booked in advance and used later, the Event Participant orders and pays on 1Zone, and then uses the ticket or service at the location and time and under the conditions published by the Event Organiser.

Information about the location, time, participation conditions and how to use the ticket/service is published on each event's information page before the Event Participant carries out the transaction.

A ticket or service is only valid within the term, time and scope published. The Event Participant is responsible for presenting a valid e-ticket, physical ticket or authentication information when using the service.

3. Exchange and cancellation conditions and additional costs

The conditions for exchanging or cancelling a ticket or service follow the policy of each Event Organiser and the information published on 1Zone.

Where an exchange or cancellation is permitted, any fees incurred and the handling method are notified to the Event Participant before or at the time the request is made.

Refunds are carried out under the Inspection, Return and Refund Policy published on 1Zone.

4. Restrictions during use

Use of the services may be restricted or interrupted in the following cases:

  • Maintenance, upgrade or resolution of technical incidents;
  • Incidents affecting networks, payment systems or third-party services;
  • The User breaches the Terms of Use or engages in conduct affecting 1Zone's operations;
  • Force majeure events or other cases provided for by law.

Where a service is interrupted or changed in a way that affects Users' interests, 1Zone will give notice and provide support within the scope of its responsibilities.

5. Support information

All support requests relating to the use of the services are received through:

EVENTISTA COMPANY LIMITED

Hotline: 0832338688

Email: support@eventista.vn