PRICING POLICY ON THE 1ZONE E-COMMERCE TRADING PLATFORM

This Pricing Policy is established to ensure transparency in the prices of goods and services and the related costs supplied on the 1Zone e-commerce trading platform ("1Zone"), and to ensure that Event Participants and Event Organisers have full information about the amounts payable when using 1Zone.

1. Scope of application

This Policy applies to:

Event Participants who search for, select, order and pay for goods and services on 1Zone;
Event Organisers who list or supply goods and services, or organise events, through 1Zone;
Eventista Company Limited ("1Zone" or the "Company") as the operator of 1Zone.

This Policy applies to the goods and services supplied on 1Zone, including but not limited to event tickets, goods, merchandise and other products and services permitted to be supplied on 1Zone.

2. Principles of price disclosure

The prices of goods and services supplied on 1Zone are provided by the Event Organiser, who is responsible for their accuracy, completeness and conformity with the law.

The prices of goods and services are listed in Vietnamese Dong (VND), unless 1Zone notifies or applies another currency appropriate to the transaction and the law.

Price information is published for each item of goods, service, ticket type, ticket class or service package so that the Event Participant can review it before carrying out a transaction.

The prices of goods and services published on 1Zone must clearly state whether they include or exclude taxes and related costs.

Depending on the specific goods, services and transaction, the amounts an Event Participant may have to pay include:

The price of the goods or services, or the ticket price;
Taxes and related fees and charges (if any);
Shipping costs (if any);
Other costs lawfully arising from the transaction (if any).

Where the listed price includes taxes or related costs, this is clearly indicated on 1Zone.

Where the listed price excludes taxes, shipping fees or other costs, these amounts must be clearly notified to the Event Participant before the order and payment are confirmed.

For e-tickets, or goods and services that do not incur shipping costs, the Event Participant does not have to pay shipping costs.

4. Total transaction value

Before the Event Participant confirms an order or makes payment, 1Zone provides information on the total amount payable by the Event Participant, including the amounts applicable to the transaction, such as:

The price of the goods or services;
Taxes and related fees and charges (if any);
Shipping costs (if any);
Other costs (if any);
Any discounts, promotions or offers applied (if any).

The Event Participant has the right to check the price information and the total amount payable before confirming the transaction.

1Zone does not collect or require the Event Participant to pay costs that were not disclosed before the transaction was confirmed, except where the cost arises from the Event Participant's own request or where the law provides otherwise.

5. Promotional prices, discounts and offers

Where goods or services are subject to a promotion, discount or offer, information about the programme is published on 1Zone and/or announced by the Event Organiser, including, as applicable:

The applicable selling price or ticket price;
The discount amount or rate;
The period of application;
The conditions of application;
Any other limits or conditions of the programme (if any).

Promotions, discounts and offers must be carried out in compliance with the relevant provisions of law.

6. Service fees for Event Organisers

Depending on the period and the type of service, 1Zone may apply fees to Event Organisers using the services 1Zone provides.

Service fees may include:

Account opening or set-up fees (if any);
Account maintenance fees (if any);
Order or transaction processing fees (if any);
Service fees based on transaction value or revenue (if any);
Payment or payment processing fees (if any);
Fees for additional services requested by the Event Organiser (if any);
Other service fees published by 1Zone or agreed between the parties.

For each type of fee applied, 1Zone will publish or notify the Event Organiser of at least the following information:

The name of the fee;
The fee level or the method of calculation;
The parties to whom it applies;
When the fee arises and/or when it is collected;
The date from which it applies.

Where the fee level is separately agreed between 1Zone and the Event Organiser, the fee level and the method of calculation follow the agreement between the parties.

7. Changes to the service fee schedule

Where 1Zone changes the fee level or the service fee schedule applicable to Event Organisers, 1Zone will publish information about the change on 1Zone at least 20 days before it takes effect.

Information about the change includes, as applicable:

The content or type of fee being changed;
The new fee level or method of calculation;
The parties to whom it applies;
The date from which it applies.

A change to service fees does not alter fees that the Event Organiser has already incurred or paid before the new fee level takes effect, unless the parties agree otherwise or the law provides otherwise.

8. Responsibilities of the Event Organiser regarding prices

The Event Organiser is responsible for:

Providing accurate and complete information about the prices of goods, services and event tickets;
Ensuring that the prices published on 1Zone match the prices actually applied to the transaction;
Fully disclosing the taxes, fees, shipping costs and other costs payable by the Event Participant (if any);
Disclosing the conditions applicable to promotional prices, discounts and offers;
Not unilaterally collecting amounts beyond the price and the costs that have been disclosed or validly agreed;
Cooperating with 1Zone in resolving reports, requests and complaints relating to prices.

1Zone has the right to require the Event Organiser to adjust, supplement or explain price information where the information shows signs of being inaccurate, incomplete or non-compliant with the law.

9. Responsibilities of 1Zone

1Zone is responsible for:

Publishing this Pricing Policy on 1Zone;
Ensuring that Event Participants can access information about prices and related costs before confirming a transaction;
Publishing or fully notifying information about the service fees applicable to Event Organisers;
Notifying changes to the fee schedule within the periods set out in this Policy;
Receiving and supporting the resolution of reports, requests and complaints relating to prices in accordance with the rules on resolving reports, requests and complaints published on 1Zone.

10. Contact information

All reports, requests or complaints relating to the prices of goods and services and the fees on 1Zone are received through:

EVENTISTA COMPANY LIMITED

Head office: Floor 12, Vinafor Building, 127 Lo Duc, Hai Ba Trung Ward, Hanoi City, Vietnam

Hotline: 0832338688

Email: support@eventista.vn

Website: 1zone.vn

This Pricing Policy is published on 1Zone and takes effect from the date it is posted on 1Zone or from such other time as is specifically notified on 1Zone.