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PAYMENT POLICY ON THE 1ZONE E-COMMERCE TRADING PLATFORM

1. Payment methods

The 1Zone e-commerce platform currently offers Customers the following payment methods:

  • ZaloPay e-wallet;
  • Bank transfer via the OnePay payment gateway;
  • Bank transfer via the ZaloPay payment gateway;
  • Payment by Visa/MasterCard/JCB credit card.

Payment instructions

Option 1: Payment by Visa/MasterCard/JCB card

  • Step 1: Visit the 1ZONE website and register or log in to an account;

  • Step 2: The buyer selects tickets or merchandise and confirms the order details (phone, message, email, delivery address);

  • Step 3: The buyer selects payment by Visa/MasterCard/JCB credit card and completes payment at the payment gateway.

    Where payment fees arise, they are applied depending on the type of card used and the issuing bank. Please contact your card issuer for details of any payment fees incurred;

  • Step 4: After successful payment, the system records the payment status and carries out delivery:

    • For ticket purchases: the ticket is automatically sent to the buyer's account from the organiser's ticket inventory or from the account of the reseller;
    • For merchandise purchases: the order is delivered to the address provided by the customer within 7-14 days or within the timeframe announced by the organiser.

Option 2: Payment by bank transfer

  • Step 1: Visit the 1ZONE website and register or log in to an account;
  • Step 2: The buyer selects tickets or merchandise and confirms the order details (phone, message, email);
  • Step 3: The buyer selects payment by bank transfer and continues the payment at the ZaloPay or OnePay payment gateway;
  • Step 4: After successful payment, the system records the payment status and carries out delivery:
    • For ticket purchases: the ticket is automatically sent to the buyer's account from the organiser's ticket inventory or from the account of the reseller;
    • For merchandise purchases: the order is delivered to the address provided by the customer within 7-14 days or within the timeframe announced by the organiser.

Option 3: Payment via the ZaloPay e-wallet or other e-wallet methods

  • Step 1: Visit the 1ZONE website and register or log in to an account;
  • Step 2: The buyer selects tickets or merchandise and confirms the order details (phone, message, email);
  • Step 3: The buyer selects payment by e-wallet and continues the payment at the ZaloPay or OnePay payment gateway;
  • Step 4: After successful payment, the system records the payment status and carries out delivery:
    • For ticket purchases: the ticket is automatically sent to the buyer's account from the organiser's ticket inventory or from the account of the reseller;
    • For merchandise purchases: the order is delivered to the address provided by the customer within 7-14 days or within the timeframe announced by the organiser.

2. Refunds

Refunds are made where the Event Participant is determined to have a right to a refund under the 1Zone Return and Refund Policy, under an agreement with the Event Organiser, or under the law.

Depending on the original payment method, the refunded amount may be returned to the account, card, e-wallet or payment method the Event Participant used for the transaction.

The refund timeframe depends on the payment method, the bank, the payment service provider and the processing procedures of the parties involved. 1Zone will support the Event Participant, within the scope of its responsibilities, in carrying out the refund.

Where a transaction was paid directly to the Event Organiser or a third party, the refund is carried out under the policies and agreements of the party that directly received the payment, in accordance with the law.

3. Reward points and offers with redeemable value

1Zone does not currently operate any point accrual, point rebate or redeemable-point mechanism for transactions on the platform.

Should 1Zone introduce a point accrual, point rebate or redeemable-value offer mechanism, 1Zone will publish on the platform information about how points/offers are earned and used, their scope of application, conditions of use, validity period and related conditions before applying them.

4. Contact information

All support requests relating to payment are received through:

EVENTISTA COMPANY LIMITED

Hotline: 0832338688

Email: support@eventista.vn

Website: 1zone.vn